Enghouse Interactive develops and sells a wide range of customer contact solutions to organizations of all sizes through a direct sales group and global network of partners and supported by operations internationally. The solutions are designed to enhance customer service, increase efficiency and improve person to person communications across the enterprise. Enghouse Interactive's product portfolio includes:
Enghouse Interactive's cloud and premise-based Multi-Channel Contact Center Solutions provide one of the most comprehensive set of contact center interaction management tools in the industry, including: routing, queuing, tracking and reporting of inbound and outbound calls, blended calls, dialer, broadcast messaging, knowledge base management, email, web chats, web requests, fax, voice mail, and tasks.
Enghouse Interactive's IVR / Self-Service solutions enable organizations to reduce costs, improve efficiencies, decrease customer wait times, and improve customer satisfaction. Interactive Voice Response solutions also direct callers and capture information used to route calls and present data to agents for first call resolution if and when live interaction with an agent is required.
Enghouse Interactive offers call recording and quality management solutions that are scalable and affordable for companies of all sizes. Our Quality Management and Call Recording offerings include IP call recording, computer recording, agent evaluation, and workforce management software solutions.
Enghouse Interactive's Operator / Attendant Consoles combine superior call handling features with rich directory and presence information. These advanced software console solutions for leading PBX (including Cisco and Avaya), unified communications (including Microsoft) and mixed-switch environments help ensure that every customer, supplier and business associate receives consistently prompt and professional service.
Most recent acquisitions include: IAT (Information Access Technology, Inc.), Andtek GmbH and Safeharbor Knowledge Solutions
For more information, please visit www.enghouseinteractive.com